Support
How can we help?
Quick answers about scanning, voices and plans, plus how to restore purchases, delete your data or reach a person.
Last updated
Frequently asked questions
Does Handwrite need an internet connection?
Not for everyday use. Once you’ve signed in, scanning, recognition, spelling, grammar, translation into downloaded languages and read-aloud with your device’s voices all work offline, and Keep documents downloaded keeps every document ready to open. You need a connection to sign in, for cloud voices, the web reader, iCloud sync, buying a plan and downloading translation languages.
Which devices does Handwrite work on?
Handwrite is an app for iPhone and iPad running iOS or iPadOS 18 or later. Camera scanning needs a device with a camera, and some extras need newer software or hardware: Apple Intelligence suggestions need a device that supports it, and head-tracked spatial audio needs headphones that support head tracking. On any computer, you can sign in to the web reader to hear text with your cloud voices.
How many characters do I get, and how long is that?
Every account includes 2,000 characters of cloud voices a month, which is about 2 minutes of listening. Cloud voices are off until you turn on Allow cloud voices in the app’s Settings. Device voices are free and unlimited. For more cloud listening, choose a monthly plan in the app; see Pricing.
Your allowance resets every month, and unused characters don’t carry over.
Can I buy a plan on the website?
Not yet. Plans are bought in the iOS app through the App Store. Once you have one, it works in the web reader too when you sign in with the same Handwrite account.
How do I cancel my plan?
Open iOS Settings › Apple Account › Subscriptions, choose Handwrite and tap Cancel Subscription. Cancel at least 24 hours before your plan renews. You keep your plan until the end of the month you paid for.
My documents aren’t showing on my other device.
Sign in to the same Apple Account on both devices, turn on iCloud Drive in iOS Settings, and turn on Store documents in iCloud in Handwrite. Your Handwrite sign-in is separate from iCloud. In the app, Sync status shows pending uploads and lets you choose between conflicting versions.
Can I sign in to the website with Apple or Google?
Not yet. On the website you can sign in with a Handwrite username and password. If you made your account with Apple or Google in the app, keep using the app for now; web sign-in for those accounts is coming.
I forgot my password.
Use Forgot password to get a code by email and choose a new password. For an Apple or Google sign-in, use that provider’s account recovery.
Is my text sent anywhere?
Only when you’ve turned on cloud voices and play it with one, or listen in the web reader: then it goes to Handwrite’s server and Speechify to make the audio, and we keep only a character count. Otherwise your documents stay on your device and in your own iCloud Drive. Read the Privacy Policy for details.
Restore purchases
If your plan is missing after you reinstall the app or switch devices:
- Sign in to Handwrite with the account you used when you bought the plan.
- Open the Voices tab and tap Get more characters (or Change plan).
- Tap Restore purchases. Handwrite checks with the App Store and adds the plan back to your account.
Make sure the device is signed in to the same Apple Account that paid for the plan. If it still doesn’t appear, email us with your Handwrite username.
Delete your account and data
Cancel your plan first. Deleting your account doesn’t stop App Store billing; cancel in iOS Settings › Apple Account › Subscriptions.
Your Handwrite account
Delete it yourself, any time: in the app, open Settings, tap your name at the top, then Delete account; or on this website sign in and choose Delete account on your account page. This deletes your sign-in and account details straight away and signs you out on every device. Character counts expire a couple of days after their billing period, and your plan record a couple of days after the plan ends. To have those and your devices’ push tokens removed sooner, or to have us delete the account for you, email support@handwrites.io.
Your documents
Your documents are on your device and in your own iCloud, so only you can delete them. Delete documents in the Library, or delete the Handwrite app to remove everything on that device. To remove iCloud copies, delete synced documents in the app, or manage Handwrite’s data in iOS Settings › Apple Account › iCloud.
On this website
Sign out from the account menu to remove the sign-in cookies from your browser.
Contact us
Email support@handwrites.io and we’ll get back to you, usually within two working days. It helps to include your device, iOS version, Handwrite version (in Settings › About) and a screenshot if something looks wrong.
Placeholder: this support address is not live yet and will be confirmed before launch.